B2B SaaS Knowledge Assistant Rollout
Designed and launched a retrieval-augmented assistant to improve support throughput and onboarding speed.
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Client context
A B2B SaaS company needed faster support resolution and better internal access to product knowledge.
What we delivered
- RAG assistant architecture with governed document ingestion
- Prompt and response policy controls
- Usage analytics and quality evaluation loop
- Workflow integration with support tooling
Outcome
The team improved support responsiveness and reduced repeated manual lookup effort across operations.